Frequently Asked Questions

Please review the frequently asked questions below and click on the down arrow button to learn more in further detail.

If you need additional assistance, please click on the purple HELP button in the bottom right corner or contact us at [email protected].

That is such a great question and I am happy to help! There are many different program options I have that allow me to support you. Click here to view Training Programs. 

Once you enroll in a course, you will have immediate access to begin module 1. After that, the remaining modules of the course will be released to you week by week, and you will also get an email letting you know when it’s available. This is Ashley’s way of holding students accountable, and this also allows you time to EXECUTE, which is the most important. But you can work on each course at your own pace and when it’s convenient for you. All you have to do is log in, and the course is available to you day or night!

How does lifetime access sound? After enrolling, you have unlimited access to the course(s) for as long as you like – across any and all devices you own.

How does lifetime access sound? After enrolling, you have unlimited access to the course(s) for as long as you like – across any and all devices you own.

There are several support options that come along with the course. You will gain access to the course’s private support group which is a private Facebook group community. This is where you can ask any questions you have, and Ashley or someone in the group will be able to help you. Other support options are private 1:1 sessions with Ashley. If you are interested in scheduling a private one-on-one with Ashley, please reach out to her support Team at [email protected]

Our policy at Childcare Business Executive Tools, LLC is that all sales are final. There are no refunds and you are responsible for the full amount of the order, whether you pay in full or choose a payment plan.

The only cases where we will offer a refund, is if it can be proven that the course purchased did not produce the advertised results. In this case you can request a refund within 30 days of purchase. However, Ashley takes refunds very seriously and are only issued if the course did not produce RESULTS. You must prove that the course didn’t produce results, by showing documentation of your work of execution. If you can prove that the strategy taught in the course did not work, then we are happy to refund you. Refund Requests must meet the following:

✔ Must be a written request within 30 days of purchase.

✔ Documentation of Execution of work.

✔ Documentation to show that the strategy taught did not work.

Examples of documentation are (but not limited to): Completed pdfs of the course, pictures, documentation of what you did and the results that you received, etc…

Keep in mind the expense of a course can be used as a tax write off. Just be sure to keep the email as proof of purchase for your documentation.

Refunds requests can be sent to [email protected]

If you have additional questions that are not answered here, please submit those to [email protected]

For your protection and for security reasons, Childcare Business Executive Tools does not have any control over students’ credit card information. We can not see any credit card numbers, type or any information about credit cards.

CHILDCARESUCCESSTOOLS USERS FOLLOW THESE INSTRUCTIONS: 

If you need to make a credit card change or update, you can easily do that, by logging into your account, hovering your mouse over your profile picture, and choose Add/Change Credit Card.

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ASHLEY BINNS TRAINING SITE USERS FOLLOW THESE INSTRUCTIONS: 

From the training platform home page, scroll all the way to the bottom and click on “Update My Information”. Here you will be able to update your Account and Profile’s information including your credit information. 

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For your protection and for security reasons, Childcare Business Executive Tools, LLC does not have any controls over students credit card information. We can not see any credit card numbers, type or any information about credit cards. We also can not change billing dates or any information regarding billing.

All billing is serviced automatically through our system. Whatever date you started the subscription or payment plan, is the date that you will be billed monthly. If for some reason, the system tries to charge your card and fails, it will try again on the 3rd, 8th, and the 15th time after the first attempt. If the final attempt fails, the system will automatically remove you from the program, and you will receive a nonpayment cancellation email.

Again, for your protection and for security reasons, Childcare Business Executive Tools, LLC does not have any control over students’ credit card information. We can not see any credit card numbers, type or any information about credit cards, and we can not go in and cancel any subscriptions for you.

CHILDCARE SUCCESS TOOLS USERS: 

If you need to cancel your subscription or membership to a course or program, you can easily do that, by logging into your account, hovering your mouse over your profile picture, and choose to manage subscriptions. From here, you will be able to cancel and stop any more future payments from occurring to your credit card.

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ASHLEY BINNS TRAINING SITE USERS: 

From the training platform home page once logged in, scroll all the way to the bottom and click on “Update My Information”. This will take you to your Account Information. 

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Here you are able to update your personal information such as your name, address, email, phone. You can also update your credit card that is on file, and if you scroll down to the very bottom you will see your current active subscription along with the Cancel Subscription button. 

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If you have lost access, this most likely means that you have missed a payment. When a payment is unsuccessful, the system will try on the 3rd, 5th, and the 15th time after it was unsuccessful to charge your card, and after these attempts, the system will automatically lock you out of the course/program and you will lose access. To regain access, you will have to re-enroll back into the course. If you have updated your card information after the system has deactivated your account, you will still have to go back and re-enroll to regain access. Updating your card, will not automatically re-enroll back into the course. It just simply updates that information for future charges.

Unfortunately, if there have been any pricing changes, you will be subject to the updated pricing, and there are also no refunds. 

No. Courses are not accredited or certified under any state. The best way to understand this, is the equivalent as you getting a coach to help you in a business management area of your childcare business. In this case, Ashley Binns acts as your coach, but we are doing this online. However, any purchases made are considered an expense to your business and can be used at a tax write off. Be sure to keep all email records and receipts on your purchases to show to your accountant during tax season.

Absolutely! All the things needed to run a daycare business are universal. The only thing that may be different is how your country’s licensing requirements are. But CST has enrolled Owners from all over the world, that get results from the courses. If for some reason, you are needing extra support with this, feel free to use the support options located in the course curriculum to contact support, for additional assistance.

Troubleshooting

Need HELP? Try these easy self service steps below.

If you need additional assistance, please click on the purple HELP button in the bottom right corner or contact us at [email protected]. For quicker service, please send screenshot or a loom video with details of issues you are having. We will take care of you as quickly as possible.

Please be aware that there are two different training platforms: childcaresuccesstools.com and training.ashleybinns.com. 

  • Can’t Log in
  • Forgot Password
  • Can’t Access my Course
  • Any other training platform issues

Childcaresuccesstools.com Users:

  1. The first thing you need to do is reset your password if you are trying to log in, and it’s not working. To reset your password, simply click on the “Forgot Password Link”. You will be prompted to enter the email address that you used to purchase the course or training. Once you do this, the system will send you an email with instructions on how to reset your password. If you do not see this email right away, you will need to be sure to check all other folders in your email inbox (Spam, Junk, Promotions.) 

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training.ashleybinns.com users: 

  1. The first thing you need to do is reset your password if you are trying to log in, and it’s not working. To reset your password, simply click on the “Lost Your Password Link”. You will be prompted to enter the email address that you used to purchase the course or training. Once you do this, the system will send you an email with instructions on how to reset your password. If you do not see this email right away, you will need to be sure to check all other folders in your email inbox (Spam, Junk, Promotions.) 

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If you forgot your Email address needed to log in, you can contact us with the following information so we can locate your account. Please contact us at [email protected]

Please send the following information when you ask for support.

  1. When did you enroll or purchase the Course? 
  2. The name your account is set up under?  

If you have lost access, this most likely means that you have missed a payment. When a payment is unsuccessful, the system will try on the 3rd, 5th, and the 15th time after it was unsuccessful to charge your card, and after these attempts, the system will automatically lock you out of the course/program and you will lose access. To regain access, you will have to re-enroll back into the course. If you have updated your card information after the system has deactivated your account, you will still have to go back and re-enroll to regain access. Updating your card, will not automatically re-enroll back into the course. It just simply updates that information for future charges.

Unfortunately, if there have been any pricing changes, you will be subject to the updated pricing, and no refunds are given. Also, if enrollment to the course is currently closed, you will have to wait until the next enrollment period. The best thing to do is to be placed on the waitlist for that particular program.

Our policy at Childcare Business Executive Tools, LLC is that all sales are final. There are no refunds and you are responsible for the full amount of the order, whether you pay in full or choose a payment plan.

The only cases where we will offer a refund, is if it can be proven that the course purchased did not produce the advertised results. In this case you can request a refund within 30 days of purchase. However, Ashley takes refunds very seriously and are only issued if the course did not produce RESULTS. You must prove that the course didn’t produce results, by showing documentation of your work of execution. If you can prove that the strategy taught in the course did not work, then we are happy to refund you. Refund Requests must meet the following:

✔ Must be a written request within 30 days of purchase.

✔ Documentation of Execution of work.

✔ Documentation to show that the strategy taught did not work.

Examples of documentation are (but not limited to): Completed pdfs of the course, pictures, documentation of what you did and the results that you received, etc…

Keep in mind the expense of a course can be used as a tax write off. Just be sure to keep the email as proof of purchase for your documentation.

Refunds requests can be sent to [email protected]

If you have additional questions that are not answered here, please submit those to [email protected]

Tech Issues

Contact Us

Need further assistance?

If after reading through and trying these Frequently Asked Questions and troubleshooting techniques, you still are needing help, please submit a ticket with this information. This will better help our support team to assist you. 

  1. Name Associated with your Account
  2. Email Associated with your Account
  3. Time of Purchase
  4. Last Time you were able to Login
  5. Any Screenshots you can provide showing your tech issues
  6. You can also create a short loom video as well to record your screen and show us what is happening on your end.

Click here to Submit Your Ticket.

Tickets are answered in the order they were received 10:00 am-3:00 pm Central Standard Time Monday-Thursday. 

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