Billing Policies

Billing Policies

These Billing Policies apply to all contractual services (meaning a contract/agreement is signed): Services include but  not limited to: Done for You Services, and Private Coaching Programs: 

Click here if you are looking for information on online course billing and refund policies

I want you to be familiar with policies/procedures so that things can run smoothly between us. Please read these very carefully so that there are no misunderstandings later on.

The procedures, practices, policies and benefits described here may be modified or discontinued from time to time. We will try to inform you of any changes as they occur.

Should you have any questions, please email [email protected]

Usage of our services constitutes customer’s acceptance of Childcare Business Executive Tools billing policy. Following is the billing policy with which all customers must comply:

 

Payment Options

We accept Credit Card and Paypal only.

General Policies

Customers are responsible for keeping all credit/debit card details and contact information current. Please email [email protected] inform us of any changes.

All contracted fees are automatically charged to the credit/debit card on file.

Payment receipts are available to customers upon request.

Delinquency Policies

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date. If the credit/debit card is declined, we will continue to attempt to charge the card on file a minimum of 2 times and a maximum of 4 times.

Delinquent Accounts: All accounts 30 days past due may be disabled or deactivated until balances are paid in full.

Fees

These fees are only assessed for Done for You services or One-one-One Coaching Programs.

Late Fee: Invoices which remain unpaid after 30-days may be assessed a late fee of $50.00 per month.

Chargebacks: If a customer initiates a chargeback, we may assess a $50.00 processing fee for each individual chargeback.

Collections Fee: In the event an account is submitted to a third-party collections service, the client will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.

Contract and Agreements:

Online Courses:

Online Courses can be offered as one-time payments, or as subscription based. This is noted on the enrollment page once the “Enroll now” button is clicked and is also noted on the checkout page. On each checkout page, you must check and agree that you understand your payment plan you are choosing, along with our billing and refund policies. We do not have any access to customer’s credit card information and a client is ONLY CHARGED according to the course payment options because client enters in their own billing information into our system. It is client’s responsibility to understand if they are enrolling in a subscription based course or single purchased course, again in which this information is noted on the enrollment sales page and during checkout, in which they must agree to BEFORE the system allows you to move forward with submitting payment. 

Done for You Services:

BEFORE services begin and projects get queued client must choose a payment plan, along with the Signed Service Agreement that discloses details on the services being rendered. When choosing a payment plan, payments must be placed on automatic billing using our automatic billing system. Client can request to have the automatic payments stopped if at anytime they choose to pay the remaining balance due. Remaining balance is due before we are able to release the project over to you.

Coaching Programs:

Before the Coaching Start Date a Participation Agreement must be signed and received back in our office. This agreement discloses detailed information on what your coaching spot includes, what we will do together and other information you will need to be aware of.

Cancellations

Cancellation of an account does not dismiss outstanding invoices or the contracted commitments. At the time of cancellation, any outstanding balance must be settled. All canceled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes

As a current or prior customer, each customer agrees to provide 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. We must be the first option in billing disputes. Should Childcare Success Tools receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before we have been given a chance to resolve the issue, we have the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Childcare Business Executive Tools retains the right to collect on any rendered services or fees that are due. Childcare Business Executive Tools will submit any disputed amounts to a collection agency. Once a chargeback has been received, we will immediately suspend the account until the matter is resolved.

Refunds

Our policy at Childcare Business Executive Tools is that all sales are final. There are no refunds and you are responsible for the full amount of the order, whether you pay in full or choose a payment plan. This includes coaching programs, Live Virtual or In-Person Workshops/Events, Online Courses and any other services and programs provided. So basically there are no refunds once a payment is made. If you decide to not continue the course or program, you are still responsible for the full amount of the program. 

Refunds Exceptions:

Our policy at Childcare Business Executive Tools, LLC is that all sales are final. There are no refunds and you are responsible for the full amount of the order, whether you pay in full or choose a payment plan.

The only cases where we will offer a refund, is if it can be proven that the course purchased did not produce the advertised results. In this case you can request a refund within 30 days of purchase. However, Ashley takes refunds very seriously and are only issued if the course did not produce RESULTS. You must prove that the course didn’t produce results, by showing documentation of your work of execution. If you can prove that the strategy taught in the course did not work, then we are happy to refund you. Refund Requests must meet the following:

✔ Must be a written request within 30 days of purchase.

✔ Documentation of Execution of work.

✔ Documentation to show that the strategy taught did not work.

Examples of documentation are (but not limited to): Completed pdfs of the course, pictures, documentation of what you did and the results that you received, etc…

Keep in mind the expense of a course can be used as a tax write off. Just be sure to keep the email as proof of purchase for your documentation.

Refunds requests can be sent to [email protected]

If you have additional questions that are not answered here, please submit those to [email protected]

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